Terms & Conditions

Thank you for selecting us for your upcoming trip! We are committed to providing you with the very best service possible. The confirmation you receive serves as your contract for the transportation requirements shown on it. Please review the charter details on this confirmation to confirm our understanding of the services we will provide. We must receive your signed and dated copy of this confirmation, in addition to the payments, by the due dates shown on the confirmation. Keep one copy for your files and return one signed copy with your payment. If you are unable to return a signed copy of this confirmation or are paying by charge card please send a return email indicating that the charter details on the confirmation are correct. 

Typically confirmations require a deposit. This is due at the time of booking. If paying by check, please write the charter number on your check. If paying by credit card a convenience fee may be charged. Final payment is due at least 14 days before departure, unless otherwise stated. Payments made must be cash, cashiers check, money order, wire transfer, or credit card.

Cost is based on the information provided and is subject to change in accordance with your actual itinerary. Additional use of the vehicle beyond the miles or hours may result in additional charges.

Driver gratuity is not included in all charter prices, unless otherwise stated. If it is not included in your charter price please consider tipping your driver in advance or at the conclusion of your trip. Our drivers do amazing work! We can add driver gratuity directly to your contract charges upon request. Standard gratuity is between 10% and 25% of the contract charges. 26% + is greatly appreciated by our drivers.

Itineraries – It is EXTREMELY important that you email the company a FULL itinerary with times, location names, and addresses of each destination. Verbal itineraries are also acceptable. By providing this ahead of time we can make sure our drivers are fully aware of what is required of them.

Cancellations – If the signed or emailed confirmation and payments are not received by the due dates on the confirmation, your charter is subject to cancellation without notice. All cancellations must be made in writing, no exceptions. Cancellations must be received 30 days prior to the departure to insure a full refund. Charters canceled 29-15 days prior to the departure date can at most receive half of the charter total back. Charters canceled 14 days or less may not receive a refund at all. If a trip is canceled and rescheduled for a later date, there may be a cancellation fee. All cancellation fees are at the discretion of management.

Idling – Drivers are instructed not to have the bus idle unless necessary.

Lease equipment & Breakdowns – The company reserves the right to lease equipment from other companies in order to fulfill this agreement. In case of mechanical breakdowns this equipment may be the same or as close to it that can be found available at that time. In case of mechanical breakdowns, for which we can assume no responsibility or liability. The company cannot guarantee the assignment of requested drivers or vehicles.

Miscellaneous information – Driver will only drive allotted DOT hours. Charters will be performed as ordered unless affected by safety, traffic, or weather conditions. The company will not be held liable for loss of time due to inclement weather. The company will not be responsible for reimbursement for missed ticketed events or hotel reservations due to any of the above reasons, or mechanical breakdowns.

The booking customer is responsible for the driver’s hotel accommodations on overnight trips, if applicable.

Smoking is prohibited on all company vehicles.

The customer is held responsible for any damage to the vehicle and will be charged accordingly for any damage done by them or their passengers.

Alcohol & security deposits – No alcohol may be consumed while on any company vehicle.

A refundable security deposit may be added to any charter. The security deposit is not refunded if somebody gets sick on the vehicle, the vehicle requires a clean-up that is greater than normal amount of time and material necessary to clean the vehicle(s) properly, or something is broken. If something is broken the replacement cost will be charged to the chartering party for any damage done by them, or their party. Some security deposits are waived depending on the nature of the trip. If you are not sure please ask at the time of booking. All charged fees are at the discretion of management, are final, and not subject to arbitration. By paying any amount of the charter cost the chartering party agrees to this stipulation.

Animals – No animals will be permitted on the vehicles unless they are service animals with proper identification.

Baggage and all other property – Will be handled only at the passenger’s own risk and only in the amount that can conveniently be carried in the vehicle. The company will not be held liable for any lost or damaged items brought on to or underneath any of the vehicles.

Fuel Surcharge – The company reserves the right to charge additional costs to cover an increase in the price of fuel due to sudden changes in the market. Please budget appropriately.

Driver Coercion – Clients or anyone in a chartering party are prohibited from inducing a driver to operate a commercial motor vehicle under conditions which would require him or her to violate one or more local, state, or Federal regulations.

Arbitration, mediation, and dispute resolution – In the event of a dispute in which arbitration is required the chartering party will be responsible for all fees including that of the company. If a chartering party utilizes our transportation services and does not pay the bill due for services rendered, the company reserves the right to take that party to court or arbitration to recoup the cost. If the company has to go to court or arbitration, against the chartering party, to have payment remitted, the chartering party agrees to pay all legal fees of their own and the company. In the event the chartering party is found liable and is ordered to pay the company, the decision will be binding and final.  Furthermore the chartering party waives their right to appeal the decision. If a client / chartering party or any passenger on a company vehicle is involved in an accident in which the company is not deemed liable for, the chartering party and any passenger on the company vehicle agrees to waive their right to sue or hold liable for any reason the company.

Outstanding balances – In the event that a charter is performed by the company and the chartering party defaults on payment or does not pay the final balance within 60 days, the company reserves the right to charge the chartering party's credit card for any outstanding balance. In addition the chartering party waives their right to dispute any charge to their charge card for an outstanding balance. If the company has to go to court or arbitration, against the chartering party, to have payment remitted, the chartering party agrees to pay all legal fees of their own and the company. In the event the chartering party is found liable and is ordered to pay the company, the decision will be binding and final.  Furthermore the chartering party waives their right to appeal the decision. By paying any amount of any charter or by utilizing our services, the chartering party acknowledges that they understand and agree to the general terms and conditions listed.